Store Policies (Payments, Returns, Shipping & More)
Payments and Returns
We do our best to plan ahead and stock adequate inventory at all times, but it’s difficult to predict the popularity of any item on any given day. We are open online 24 hours a day, 7 days a week, to shoppers around the world, and although our cart system is set up to prohibit ordering items that are not in stock, backorders do happen occasionally. In the event of a backorder ConnectTheBlocks.com will contact you within 24 hours via email to let you know your options.
Providing you fast and friendly service is our #1 goal. We want you to receive your order as quickly as possible and we do our very best to keep an adequate on-going supply of inventory to ensure you receive your order FAST.
If you have a backordered item we will email you within 24 hours to let you know the status of that item. We will go ahead and ship the items in stock, and when the backordered items come in we will ship those to you immediately with no additional shipping charges. If all of your items are out of stock, we will send you an email letting you know when we expect to be able to fulfill your order.
Backorders and split shipments are available only on regularly stocked items. Special promotion items may or may not be backordered; we will state up front if an item is limited to sales of stock on hand and notify you if we have sold out of that item. Likewise, clearance, closeout, discontinued and temporary overstock sale items will not be put on backorder. We will notify you if the item you ordered is no longer available.
IMPORTANT: Please make CERTAIN your email address is correct when you place your order so we can contact you if there are any issues.
· Any order refused by a customer resulting in an order being returned to us, upon receipt of the package ConnectTheBlocks.com will immediately refund the customer for the items in the order, less shipping cost, as shown on the customer’s sales receipt. Shipping costs are not refundable.
Claims for Missing, Wrong or Lost Items
We strive to fulfill your order perfectly, every time, but if an error is made by ConnectTheBlocks.com, please follow these guidelines:
· Please inspect your order upon receipt, and notify immediately if anything is missing, or we sent you the wrong item.
· All claims for missing or mistaken items MUST BE MADE WITHIN 3 BUSINESS DAYS of the customer’s receipt of the order.
· All claims must be submitted in writing to quilt.junkie @ ConnectTheBlocks.com, and include the order number in the subject line.
o If you do not receive a return email within 24 hours, please assume we did not receive your claim and either re-send the email, or call us at 877.871.1713. Please leave a message if we do not answer the phone, with your name, phone number, and the issue that needs attention.
· Please notify us promptly if your order is not received within 10 days of placing it.
· If the item is lost in the mail due to an error by us, or by the carrier, we will replace the item or refund the money paid. For USA orders we must allow up to 14 business days for any orders to materialize before we can make a replacement or refund. International orders require 21 business days for any misdirected packages to materialize before we can take action on your behalf.
· NOTE: The shipping label will print out names and addresses EXACTLY AS ENTERED BY THE CUSTOMER. For this reason we are unable to replace or refund any orders missing due to customer error. Please be sure this information is accurate in the shopping cart at checkout.
CONNECTTHEBLOCKS.COM RESERVES THE RIGHT TO CHANGE RATES AND/OR POLICIES IN PART OR IN WHOLE AT ANY TIME WITHOUT PRIOR NOTICE.